AI Chat to Solve Issues Using Microsoft Teams + Route to Agent
AI Chat to connect employees with support agents in real time, search files and FAQs, and resolve issues using chat and Microsoft Teams
One Click Chat + Route to Agents Within Microsoft Teams
Enabled employees to access help with just one click right inside your Teams environment. No more switching apps or logging in elsewhere. Our Teams integration also include:
Custom application branding
Custom chat work flows and chat forms
File attachments to share screen shots or documents
Customizable chat workflow
And more…
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Accept Chats and Resolve Issues in Real Time From the Agent Dashboard
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Real-time agent dashboard data
Monitor incoming chats/issues
Notifications
Chat history
Empower Your Support Agents With Agent Assist AI
AI can assist agents by providing instant access to relevant information, generating smart suggestions, listing troubleshooting steps, and more.
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Manage Your Support Agents With Agent Lists
Route end users to an Agent List
Measure performance
Team organization
