Create an Internal IT or HR Help Desk using AI Chat & Office 365

Set up an internal AI chat based IT service desk or HR help desk that includes :

  1. Create private FAQ knowledge bases and import your files and documents to help answer chat sessions

  2. Or a combination of private and public knowledge bases

  3. Indexing with AI and integration with a LLM for conversational chat

  4. Help solve common employee questions using conversational chat and enterprise content

Securing your sensitive content

Implementing an AI Chat internal help desk ensures that sensitive company information and resources are accessible only to employees, typically using Microsoft Teams or an internal web portal.

Add conversational chat and AI to solve common questions

Custom role-based content authorizations

Enable IT managers to utilize custom role-based content authorization, allowing them to determine who has access to specific FAQ content in the help desk instance.

Deploy as a HR service desk to answer common questions using chat - or route chats to HR professionals to answer questions in real time

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Domain whitelisting

Specify which domains are authorized to authenticate: by setting up a whitelist of trusted domains, you ensure that only users from these approved domains can access your help desk system.

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